A shared inbox and automation platform that turns your lodge's WhatsApp number into a professional guest communications channel. One number. Whole team.
Beta launching March 2026
Join the first lodges already onboarding
GuestLine Inbox
+2 agents online
Welcome to Kwena Hollow, James! We're so glad you're here.
What a views for dinner tonight? 🌅
Thank you! Great we got a table for 4 at 3pm 😊
14:52
Booked! Table 4 in the deck at 3pm. See you there 🍽️
14:57 ✓ Auto-sent on check-in
TRUSTED BY LODGES ACROSS SOUTHERN AFRICA
THE PROBLEM
Guest conversations live on one staff member's phone. When they're off shift, guests go unanswered. When they leave, history disappears.
You have no idea what's being said to your guests. Quality control is impossible. Guest experience is inconsistent.
Every welcome message, booking link, and review request is typed out by hand, every single time. For every single guest.
"Our front desk manager left and took 6 months of guest conversations with her. We had no idea what had been promised to guests."
— Lodge Manager, Kwena - Western Cape
FEATURES
Built specifically for the way safari lodges and boutique hotels actually operate — not adapted from generic business chat tools.
All guest WhatsApp conversations in one place. Assign to staff, mark resolved, track unread messages across your whole team.
Pre-arrival welcome, post check-in upsells, post-checkout review requests. Trigger once, run forever. No manual typing.
Saved templates with auto-fill for guest name, dates, and lodge details. Consistent, professional, instant.
Name, booking reference, check-in and check-out dates, visible alongside every conversation. Context at a glance.
Multiple staff on one number. Role-based access. Management oversight. No more personal phone dependency.
PMS integration, review tracking, analytics dashboard, and multi-property management.
HOW IT WORKS
Front desk logs the check-in. GuestLine triggers the welcome sequence automatically.
Branded WhatsApp message with dining link, menu, and local tips. Zero manual effort.
Reply lands in the shared inbox. Any staff member can respond from any device.
Checkout triggers a review request. Build your Google and TripAdvisor ratings on autopilot.
MONTHLY SUBSCRIPTION
💬 Message fees are passed through at cost. Meta charges approximately R0.15–R0.40 per conversation window (24hrs). Most lodges spend R50–200/month in message fees depending on volume.
VS. ALTERNATIVES
GuestLine is purpose-built for African hospitality. We're a fraction of the cost, built specifically for how lodges work, not adapted from B2B marketing tools.